Shipping Policy

At Doral Toys Sale Shop, we’re committed to delivering your collectible treasures with care and precision. Our policies are designed with serious collectors in mind, ensuring your items arrive in pristine condition and providing clear solutions should any issues arise.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes full tracking and insurance
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Collector-Grade Returns & Exchanges

We understand that collectors demand perfection when adding to their premium collections of action figures, Funko Pop! vinyls, and other collectibles. Our 15-day return policy reflects this commitment to quality.

Eligibility Requirements

To qualify for return or exchange, items must be:

• In original, unopened packaging (unless defective)
• In the same condition as when shipped
• Accompanied by the original packing slip or proof of purchase
• Return requested within 15 days of delivery

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our Collector Support Team at [email protected] with:

• Subject line: “Return Request: [Your Order Number]”
• Photos of the item and packaging
• Reason for return
• Whether you prefer a refund or exchange

2. Receive Return Authorization

Within 2 business days, we’ll email you:

• Return Merchandise Authorization (RMA) number
• Prepaid return shipping label (for defective items only)
• Detailed return instructions

3. Package & Ship Your Return

Please ensure your return is properly prepared:

• Include all original packaging and accessories
• Securely package the item to prevent damage
• Affix the RMA number visibly on the package
• Ship to: Doral Toys Sale Shop, 2881 Hannah Street, Charlotte, US 28202

4. Inspection & Processing

Upon receipt, our team will:

• Inspect the item within 3 business days
• Process approved returns within 5 business days
• Notify you via email at each stage

Refund Timeline & Methods

Once your return is approved:

• Credit Card/PayPal: Refunds processed within 3-5 business days (additional 3-5 days for bank processing)
• Original Payment Method: All refunds are issued to the original payment method
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (subject to availability):

• Follow the standard return process
• Specify the desired replacement item in your initial email
• We’ll ship your replacement once the original item is received and inspected
• You’ll be responsible for any price difference

Damaged or Defective Items

If your collectible arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include clear photos of all damage
• We’ll typically send a replacement immediately (if available) or issue a full refund
• You may be asked to return the damaged item with a prepaid shipping label