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At Doral Toys Sale Shop, we understand that collectors demand perfection when adding to their premium collections of action figures, Funko Pop! vinyls, and other collectibles. While we meticulously inspect every item before shipment, we recognize that sometimes a return or exchange may be necessary.

Our Collector-Focused Return Policy

We proudly offer a 15-day return window from the date you receive your collectible. To be eligible for return or exchange, items must be:

  • In original, unopened packaging (unless defective)
  • In the same condition as when shipped
  • Accompanied by the original packing slip or proof of purchase

Important Note on Limited Editions:

The following collectibles are final sale and cannot be returned or exchanged due to their exclusive nature:

  • All Pop! Exclusives
  • Limited-edition Marvel Legends figures
  • Any item marked as “Final Sale” on the product page

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our Collector Support Team at [email protected] with:

  • Subject line: “Return Request: [Your Order Number]”
  • Photos of the item and packaging
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for defective items only)
  • Detailed return instructions

3. Package & Ship Your Return

Please:

  • Include all original packaging and accessories
  • Securely package the item to prevent damage
  • Affix the RMA number visibly on the package
  • Ship to: Doral Toys Sale Shop, 2881 Hannah Street, Charlotte, US 28202

4. Inspection & Processing

Upon receipt, our team will:

  • Inspect the item within 3 business days
  • Process approved returns within 5 business days
  • Notify you via email at each stage

Refund Timeline & Methods

Once your return is approved:

  • Credit Card/PayPal: Refunds processed within 3-5 business days (additional 3-5 days for bank processing)
  • Original Payment Method: All refunds are issued to the original payment method
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Specify the desired replacement item in your initial email
  • We’ll ship your replacement once the original item is received and inspected
  • You’ll be responsible for any price difference

Return Request Template

Use this template to ensure your return request contains all necessary information:

Subject: Return Request: [Your Order Number] Dear Doral Toys Collector Support, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item Name: [Product Name] Item SKU: [If available] Reason for Return: [Please specify] [For exchanges] Desired Replacement Item: [Product Name/SKU] I have attached: – Photos of the item and packaging – Copy of packing slip (if available) Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If your collectible arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include clear photos of all damage
  • We’ll typically send a replacement immediately (if available) or issue a full refund
  • You may be asked to return the damaged item with a prepaid shipping label

Our Collector Promise: We treat every return with the same care we apply when curating our own collections. Your satisfaction helps us maintain the high standards our collector community deserves.

For any questions about our returns policy, contact us at [email protected] with “Return Question” in the subject line.

Happy collecting!
The Doral Toys Sale Shop Team