Welcome to our FAQ section! As fellow collectors, we’ve compiled answers to the most common questions about our collectibles, shipping, payments, and more. Can’t find what you’re looking for? Our collector-support team is always happy to help at [email protected].

About Our Shop

What kind of collectibles does Doral Toys Sale Shop specialize in?
We specialize in premium collectibles for serious collectors, including:
  • Action Figures (Marvel Legends, Bandai, NECA, Mezco, Hasbro, Mattel)
  • Funko Pop! (Regular, Deluxe, and Exclusives)
  • Disney collectibles
  • Pokémon merchandise
  • Board games
  • 10-inch and 6-inch scale figures
Our selection focuses on limited editions, exclusives, and high-quality items that collectors value.
Where is Doral Toys Sale Shop located?
We’re headquartered at 2881 Hannah Street, Charlotte, US 28202. All orders are carefully packed and shipped from our collector-grade facility.

Product Questions

How do I know if a collectible is in stock?
All items shown on our website are currently in stock unless marked “Pre-order” or “Sold Out.” We update our inventory in real-time to ensure accuracy.
Are your Funko Pop! figures shipped with protectors?
Yes! We understand the importance of mint-condition collectibles. All Funko Pop! figures are shipped with hard case protectors at no additional cost. Larger items receive reinforced boxes and appropriate protective materials.
Do you carry rare or exclusive collectibles?
Absolutely! We specialize in hard-to-find items including Pop! Exclusives, limited-edition Marvel Legends, and rare NECA figures. These often sell out quickly, so we recommend checking our New Arrivals section regularly.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Can I create an account to track my orders?
Yes! While guest checkout is available, we recommend creating an account to:
  • Track order history
  • Save your shipping preferences
  • Get early notifications about restocks
  • Access exclusive collector content
How can I check my order status?
You’ll receive email updates at each stage of your order. Once shipped, you’ll get a tracking number. You can also log into your account or contact us at [email protected] for updates.

Shipping & Delivery

What shipping options are available?
We offer two collector-focused shipping methods:
  1. Standard Express Shipping ($12.95)
    • Carriers: DHL or FedEx
    • Processing: 1-2 business days
    • Delivery: 10-15 business days after shipping
    • Ideal for time-sensitive orders or rare finds
  2. Free Standard Shipping (Orders $50+)
    • Carrier: EMS
    • Processing: 1-2 business days
    • Delivery: 15-25 business days after shipping
    • Perfect for multiple-item orders
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. All international shipments include tracking and are handled with customs awareness. Delivery times vary by destination.
How are collectibles packaged for shipping?
Every shipment follows our collector-grade process:
  • Funko Pop! figures: Hard case protectors
  • Larger figures: Reinforced boxes with protective materials
  • Careful handling by our team of fellow collectors
  • Weather-resistant packaging when needed
We treat your collectibles with the same care we’d want for our own collections.

Returns & Exchanges

What is your return policy?
Our straightforward return policy:
  • 15-Day Window: You have 15 days from delivery to initiate a return
  • Mint Condition: Items must be in original condition with all packaging
  • Contact our collector-support team at [email protected] to begin
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged
What if my collectible arrives damaged?
We take great care in packaging, but if damage occurs:
  1. Contact us immediately at [email protected] with photos
  2. Do not discard any packaging materials
  3. We’ll arrange for a replacement or refund
  4. In rare cases, we may request return of the damaged item
Collector Tip: Always inspect your collectibles upon arrival and report any issues within 48 hours for fastest resolution.
Do you offer exchanges?
Due to the limited availability of many collectibles, we typically process returns and new purchases rather than direct exchanges. This ensures you get the item you want while maintaining inventory accuracy for other collectors.

Collector Tips

How can I get the best value on shipping?
Combine multiple items in one $50+ order to qualify for free shipping while expanding your collection. This is perfect for:
  • Completing a Marvel Legends wave
  • Adding to your Pop! Deluxe display
  • Building a themed collection (Disney, Pokémon, etc.)
How can I stay updated on new arrivals?
For serious collectors, we recommend:
  • Subscribing to our newsletter for exclusive drops
  • Following us on social media for real-time updates
  • Checking our “New Arrivals” section weekly
  • Setting up in-stock alerts for wishlist items
Rare items often sell out within hours, so timely notifications are key.
Do you offer collector advice or recommendations?
As fellow collectors, we’re happy to share our expertise! Contact us with questions about:
  • Display and preservation tips
  • Upcoming releases we’re excited about
  • Building a focused collection
  • Identifying authentic vs. counterfeit items
Email [email protected] with “Collector Advice” in the subject line.

Still have questions? Our collector-support team speaks your language!
Email us at [email protected] for personalized assistance.